Maintenance / Support
Expert Support System You Can Trust
Our team of engineering experts is dedicated to ensuring your operation runs smoothly and efficiently. Depending on the support you need, we can offer detailed over-the-phone support or on-site troubleshooting as soon as the issue arises. We offer comprehensive support for all Taisei Lamick machines, films, and accessories.
Over the Phone Customer Service
Need quick assistance? Simply call Over-the-Phone Customer Support and our expert engineers can answer your machine and film related questions or walk you through minor machine repairs. Using our Dangan machine self-diagnostics, our team of expert engineers will help to identify DAGAN and film issues and guide you through troubleshooting an error or fixing leaky pouches.
Full Preventative Maintenance
In order to keep your machine running at optimal lifespan and efficiency, we conduct Full Preventative Maintenance every 1-3 years after a machine installation. In addition to this PM replacing wear and tear faulty items, this full machine teardown and examination involves deep cleaning machine parts, mechanical evaluations and a plan to address any additional potential threats. Not sure when to schedule your next maintenance? Our engineering team can help recommend the optimal time based on your situation and usage.
Emergency Maintenance / Troubleshooting
We understand every minute counts in the production line. In the event of an emergency where on-site assistance is needed, our service engineers can be dispatched immediately to make sure you get the fastest resolution possible. Please contact our emergency maintenance line to determine the best course of action.
Additional Training
We provide hands-on training for new operators and maintenance staff at our Taisei Lamick facilities. Whether you’re onboarding new team members or refining existing skills, our training ensures your staff is confident in operating and maintaining your equipment.
Got Questions? We're Here to Help!
Whether you’re looking for quick answers or personalized support, we’ve got you covered. Explore our FAQ for instant solutions or reach out to us directly – we’re happy to assist!